Customer Service
295.00 R
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skill-set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Course Features
- Lectures 12
- Quizzes 0
- Duration 1 hour
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
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- Customer Service Lesson 01 of 12 – Let’s Get Started
- Customer Service Lesson 02 of 12 – Who We Are and What We Do
- Customer Service Lesson 03 of 12 – Establishing Your Attitude
- Customer Service Lesson 04 of 12 – Identifying and Addressing Customer Needs
- Customer Service Lesson 05 of 12 – Identifying and Addressing Customer Needs
- Customer Service Lesson 06 of 12 – In-Person Customer Service
- Customer Service Lesson 07 of 12 – Giving Customer Service over the Phone
- Customer Service Lesson 08 of 12 – Providing Electronic Customer Service
- Customer Service Lesson 09 of 12 – Recovering Difficult Customers
- Customer Service Lesson 10 of 12 – Understanding When to Escalate
- Customer Service Lesson 11 of 12 – Ten Things You Can Do to WOW Customers Every Time
- Customer Service Lesson 12 of 12 – Let’s Wrap This Up
