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    Customer Service

    TBAE
    Business, Customer Service, Management, Office Productivity, Personal Development
    295.00 R
    Customer Service (1)
    • Overview
    • Curriculum
    • Instructor

    Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

    The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skill-set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

    Course Features

    • Lectures 12
    • Quizzes 0
    • Duration 1 hour
    • Skill level All levels
    • Language English
    • Students 0
    • Assessments Yes
    CoursesBusinessCustomer Service
      • Lecture1.1
        Customer Service Lesson 01 of 12 – Let’s Get Started 02 min
      • Lecture1.2
        Customer Service Lesson 02 of 12 – Who We Are and What We Do 05 min
      • Lecture1.3
        Customer Service Lesson 03 of 12 – Establishing Your Attitude 10 min
      • Lecture1.4
        Customer Service Lesson 04 of 12 – Identifying and Addressing Customer Needs 10 min
      • Lecture1.5
        Customer Service Lesson 05 of 12 – Identifying and Addressing Customer Needs 08 min
      • Lecture1.6
        Customer Service Lesson 06 of 12 – In-Person Customer Service 06 min
      • Lecture1.7
        Customer Service Lesson 07 of 12 – Giving Customer Service over the Phone 07 min
      • Lecture1.8
        Customer Service Lesson 08 of 12 – Providing Electronic Customer Service 07 min
      • Lecture1.9
        Customer Service Lesson 09 of 12 – Recovering Difficult Customers 08 min
      • Lecture1.10
        Customer Service Lesson 10 of 12 – Understanding When to Escalate 03 min
      • Lecture1.11
        Customer Service Lesson 11 of 12 – Ten Things You Can Do to WOW Customers Every Time 02 min
      • Lecture1.12
        Customer Service Lesson 12 of 12 – Let’s Wrap This Up 01 min
    TBAE
    TBAE’s skills training courses focus on behavioral competencies for improved interpersonal skills. These interpersonal skills are essential for building relationships of trust, empathy, and productive interactions within your team. TBAE offers over 70 skills training courses including courses such as anger management, conflict resolution, change management, creative problem solving, organizational skills, personal productivity, people skills, stress management and work-life balance.
    • Overview
    • Curriculum
    • Instructor
    295.00 R
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